Cloud SLAs & PLA’s: about Cybersecurity, Data management, Personal data protection, Experience level agreements & the Human factor
With the main concerns of cloud customers around the world considering what kind and what mix of cloud services to procure and use, being cybersecurity, personal data protection, compliance, and insufficient knowledge what to expect from cloud service providers, both contractually, certification-wise and ethically, this presentation takes you on a journey through those essential, strategic and tactical topics. The main goal is to drive common understanding of cloud services, offerings, SLAs, SLOs, metrics and measurements with greater transparency and higher maturity so organisations can make a well-informed decision on what cloud services to use, what to expect and what to trust, and to empower cloud security architects and other experts to be able to support those organisations in a even better, practical manner.
Arthur van der Wees is managing director of international law firm Arthur’s Legal, with its headquarters in Amsterdam. He is senior lawyer, enterpreneur, strategist and investor and frequent speaker worldwide, who has indepth experience and is well-connected in the world of technology, data & global business. For instance he is member of the European Committee Cloud Select Industry Group on cloud computing & SLA’s (C-SIG SLA), co-author of the EC Cloud SLA Standardisation Guidelines, co-contributor to ISO norms such as ISO/IEC 19086, co-author of CSA’s Privacy Level Agreement 2.0, member of the EC’s Alliance IoT Innovation (AIOTI), and consortium partner to DG Connect H2020 project, SLA Ready. One of this other ventures is Zapplied Platform, based in Amsterdam and New York, which combines cloud technology & artificial intelligence with document & deal automation and social collaboration.